Shipping policy
Free Insured Shipping on All Orders
Enjoy complimentary shipping on all orders, with no hidden fees. All taxes and customs duties are covered, ensuring a seamless shopping experience—wherever you are in the world.
Estimated Delivery Times
Shipping Times:
- Europe & U.S.: 4-8 business days
- Rest of the World: 5-10 business days
Returns
- We offer a 90-day return policy on all orders, even if used. To start a return, contact us here.
Additional Information
- Orders are processed and shipped within 2-3 business days after purchase.
- Delivery times may vary due to factors such as holidays, weather conditions, or high demand.
- If you are located in a remote area, shipping times may be extended up to 4-6 weeks in rare cases.
- Statemnt.co is not responsible for address errors, lost packages, or delays once your order has left our facility.
- Express shipping is not available at this time.
Shipping Destinations
We proudly offer free worldwide shipping.
Order & Shipping Process
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
- Processing & Shipping: Orders are typically processed and shipped within 2-3 business days.
- Tracking Information: Once your order ships, you will receive a tracking number to monitor your delivery status.
Missing Confirmation Email?
If you did not receive your confirmation email, please contact us at hello@statemnt.co with your full name, shipping address, and phone number so we can assist you.
Order Status
You can check your order status at any time on our tracking page using your order number and email address. Your order will progress through the following stages:
Order Placed → Processing → Ready to Ship → In Transit → Out for Delivery → Delivered
Need to Cancel or Modify Your Order?
Our team processes orders quickly, so we cannot guarantee cancellations or modifications once an order has been placed.
If you entered an incorrect shipping address, contact us immediately at hello@statemnt.co.
Having Trouble Placing an Order?
If you are experiencing checkout issues, try the following:
- Ensure your internet connection is stable
- Try using a different browser or device
- Verify that your card is enabled for international transactions
- Clear your browser cache and cookies
If the issue persists, please contact us at hello@statemnt.co.
Late or Lost Orders
In rare cases, delays may occur beyond our control. If your order is delayed, check for small errors in the shipping address, such as postal codes or apartment numbers.
If your order has been in transit for more than 21 business days, contact us at hello@statemnt.co, and we will assist you.
Marked as Delivered, but You Haven’t Received It?
- Check your mailbox, porch, or surrounding areas.
- Ask neighbors if they received it by mistake.
- If the package is still missing after three business days, file a claim with your local carrier.
- If the issue remains unresolved, contact us within seven business days, and we will assist you.
Incorrect or Missing Items
If you received the wrong item or an item is missing from your order, contact us at hello@statemnt.co within three business days of receiving your package.
- Provide the following:
Order number
Photo of the received items
Photo of the shipping label
We will review your case and offer a resolution as soon as possible.